it support services
overview
What is IT support services?
IT support solutions are a set of services that help businesses and organizations maintain and troubleshoot their IT systems and infrastructure. Some examples of comprehensive IT support solutions include:
- Remote IT support: This service allows businesses to receive technical support from IT professionals remotely, without the need for an on-site visit. This can be done through, Remote access, phone, email, or online chat.
- On-site IT support: This service allows businesses to receive technical support from IT professionals on-site, allowing them to troubleshoot and resolve issues more effectively.
- 24/7 IT support: This service allows businesses to receive technical support at any time, day or night, ensuring that issues can be resolved as soon as possible.
- IT consulting: This service allows businesses to receive advice and guidance from IT professionals on a wide range of topics, including IT strategy, IT operations, and IT security.
- IT project management: This service allows businesses to receive assistance in planning, executing, monitoring, controlling and closing the work of a team to achieve specific goals and meet specific success criteria
- IT maintenance and monitoring: This service allows businesses to receive regular monitoring and maintenance of their IT systems and infrastructure, including software and hardware updates, backups, and security checks.
- IT procurement: This service allows businesses to receive assistance in purchasing IT hardware and software, as well as negotiate with vendors and manage licenses.
- IT staff augmentation: This service allows businesses to receive temporary or permanent IT staff to supplement their existing team
- IT training: This service allows businesses to receive training on a wide range of IT-related topics, such as software and hardware, networking, and security.
- IT Documentation: This service allows businesses to receive assistance in creating, maintaining and updating IT-related documents such as technical diagrams, network topology, procedures and policies.
The level and type of IT support services offered by a specific IT support company may vary depending on the company’s specific areas of expertise and focus. It is important for businesses to assess their needs and select a support plan that best suits them.
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Solutions
Comprehensive IT services include
Network
Cloud services are network dependent, which is why Reall-tech network management and monitoring services have become critical to IT.
Service desk
Reall-tech’s 24/7 support is about maximizing service efficiency, resolving problems and driving continuous service improvement.
Infrastructure
Reall-tech ensures your IT infrastructure is always optimized to support the stable and highly available services organizations demand.
Endpoint management
Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.
Applications
Reall-tech supports Software as well as on-premise deployments, ensuring applications are always optimized for the best possible user experience.
Managed services plus
Reall-tech provides advanced management tools to clients who want to take their IT Service Management to a higher level.
Benefits
Our services provide a unique range of benefits
Stop wasting time and money on technology. Let’s get started
John H. Bedard, Jr
Pricing and Plan
1 monthly fee for all IT services. No costly surprises
careBasic
Designed for businesses with basic IT requirements- All careBasic services include:
- 24/7 system monitoring
- Security management
- Patch management
- Remote support
carePlus
Designed for businesses looking to eliminate costly break/fix IT services- All carePlus services include:
- Preventive maintenance
- Asset management
- Secure cloud backup
- Server/Network support
carePro
A fully comprehensive plan for any business size or needs.- All carePro services include:
- Reporting
- Vendor management
- Virtual CIO (vCIO)
- Workstation support